BackHomeAboutOur Team
We are a young team, not only in age but in mentality. We respect technology, specialize in technology, and embrace the world and the future. When encountering problems, we patiently communicate with customers, business and technical personnel work closely together, and communicate quickly through the site and the Internet. In order to solve customer problems, our team is very stable and will not leave due to work differences. And we will always insist on cooperating, because we have the same goal in mind: serve customers well, make better products, learn, and grow together happily.
Leo Ho

I am responsible for customer reception and team coordination. I am very grateful to customers for their requirements for making progress. I have strict requirements on ourselves to ensure the smooth progress of quality, service, delivery, and other process. We usually work late at night in order to communicate timely and efficiently with guests in different time zones.

Paul Bao

Dedicated to customer service for PD (product development),  production, QA & QC, and after-sales service in the industries of electronic goods, accessories, packaging materials, more than 15 years. 

I am good at making stainless steel watch cases. I have more than 20 years of experience in this industry. We customize watch cases for many brands. We have advanced equipment and well-trained workers to produce high-precision watch cases and hardware for you. You are welcome to consult, we are always ready to serve you.

Asad Ullah Khan
I am fresh graduate and joined WALCARE as international sales representative. My responsinility is to keep in touch with clients all over the world and forward their queries to production team for better understanding. We as team provide best of our services to our clients and make sure to go long with them. 
Penny won
My main responsibility is to follow up customer orders. I pay attention to every detail and don’t allow errors. This is God’s will. I have to work hard to understand the requirements and difficulties of customers, and give timely feedback to our technology, production staff, and their Communication confirmation, once in doubt, I will tell the customers as soon as possible, every customer can become my friend.

                                        Rosy Chen
I am a young member and I am very happy to work with my colleagues for customers. I am responsible for marketing and customer reception. I am good at communication, energetic, and love to learn; I hope you can give me more advice.
Thanks for those who help me in my life, I will learn and work hard for you.

1. International sales team: 
With rich technical experience in tactical gears manufacturing fields, We Work with customers on pre-sales basis to develop product specifications and functional requirements, Interfaces with customers by phone, e-mail, and in person to answer application questions and help customers solve technical problems. We are Strong customer focus, with unwavering attention to costs and quality ,Excellent presentation, oral and written communication skills as well as strong technical analytical skills.
Thorough understanding of how to interpret customer business needs and translate them into technical and operational requirements. 
2. Engineering Department 
We have assigned jobs, one responsible for designing and make drawing with software CAD, ProE, Soliworks, one work for making clamps and select tools. One working for programming and training the workers to operate. Many assistant to help them mange the tools, parts, and communicate with other departments as well as give statistical report of quantity. We don’t use ERP system,  We just use Email and Wechat Group which is convenient and effective to communicate. You know each work have mobile phone and use this soft.
3. Producing Department
Production line: 1. Punching production line 2. Drilling production line 3. CNC machining line  4, milling production  line,  5. Oxidation line ( separate workshop)

4. Assembling Department
We assemble each product under strict standard; We make the tools and clamps by ourselves.

5. Test Department
We have raw material testing and finished product testing.
Take handguard for example: We will check each piece if the size, tolerance, color is correct, if burr, scratched. If found any slight flaw, we will give it our without excuses.  And for carry handle with rear sight adjusting function, that required high skill to test, especially the accuracy, any a very small spring or hoodle will influence the sensitivity. 

6. Packing team

Product: custom watch cases  1. our people need wear gloves and working coat, no dust. 2. We packing the product use PP bag, and label card, stapling the paperclip and pp bag, and Put in the box neatly, 3.Using packing tape outside the carton boxes strongly.  Product sight tool, we will use pp bag and a small boxes which save product and accessories, different packing method for different product. 

7. Forwarder

This series of products is different from ordinary hardware parts; you are wise to know that very especially in China, so we place great demands on our forwarder, I will usually go to shipping company to talk with them, safe, low costs and fast delivery.

Working process:

1.      Communicate with customers and know the demands and requirements.

2.      Cost analysis according with Drawings, ( material costs, working time, labor costs )

3.      Assist with customers to analysis the rationality and discuss if modify the drawings.

4.      Making samples and following the work

5.      If samples confirmed and order placed, we will arrange production

6.      Material sourcing and testing

7.      Machining ( milling, drilling, punching, casting etc )

8.      Surface treatment (oxidizing,polishing,etc)

9.      Assembling

10.  QualityTesting

11.  packing and Delivering